Frequently Asked Questions
Everything you need to know about securing your home and managing your orders.
What safety standards do your products meet?
All Safety 1st products undergo rigorous testing to meet or exceed ASTM and CPSC international safety standards, ensuring the highest level of protection for your home and family.
How long does shipping take for home safety equipment?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need to secure their living space immediately.
What is your return policy for installed items?
We offer a 30-day return policy. However, for safety reasons, items like baby gates or cabinet locks must be in their original packaging and must not have been permanently installed or modified.
Are your products compatible with older homes?
Our home safety solutions are designed for versatility. Most of our gates and locks include adjustable hardware to accommodate various baseboard styles and non-standard door frames common in older architecture.
Do you offer professional installation services?
While our products are designed for DIY installation with comprehensive guides, we can recommend certified childproofing experts in your area through our partner network.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Klarna and Affirm, allowing you to invest in home safety now and pay over time.